__apps\parser\models\EmailQueue\class.SWIFT_EmailQueue.php
In the function GetIMAPArgument, you'll notice the TLS arguments return the SSL options, not TLS options. This means that while you may have been selecting TLS as your IMAP/POP3 security, kayako was actually using SSL.
This fix needs to happen if you wish to use an Office 365 Exchange Online based email.
I also noticed that while the documentation says to use TLS on port 995 for outlook.office365.com, port 995 doesn't seem to work...
Bug in Email Queues requiring TLS
In the function GetIMAPArgument, you'll notice the TLS arguments return the SSL options, not TLS options. This means that while you may have been selecting TLS as your IMAP/POP3 security, kayako was actually using SSL.
This fix needs to happen if you wish to use an Office 365 Exchange Online based email.
I also noticed that while the documentation says to use TLS on port 995 for outlook.office365.com, port 995 doesn't seem to work...
Bug in Email Queues requiring TLS