Mail Queue Connection Problems... Strange
Hey there, Let me give a little backround on my set up before I get into the problem. I am running the latest version of kayako, I think it is 4.74.0 or something like that. It is running on a CentOS 7...
View ArticleHow can I show all staff users on left hand side below tickets?
Hello Guys, Please help me out. I am using version 4.7.1 ....I want to show all my staff users on left hand side of the dashboard, how can I do it? guide me please. thanks
View ArticleHow many of you are stuck on an older version because of MySQL Requirements?
I am currently on 4.69.0 and cannot upgrade due to the latest MySQL requirements. Running: PHP Version 5.6.23 and 5.0.11. I am on a leased server where I have a lot of leeway on what can be done with...
View ArticleQuestions before upgrading Kayako 4.70 to 4.74
I am about to upgrade Kayako Classic/Download on our Windows 2008 R2 server with IIS 7.5. The new version of Kayako has a security update we need. Before I upgrade, I have a few questions: 1. Under the...
View ArticleUpgrade problems since 4.73
Hi, I have yesterday upgrade and now when i want to see history mails from users then i see a header and blank page. I get the follow error. Undefined index: _executeSegment...
View ArticleUpgrading to 4.75 : Invalid data provided in...
I am trying to upgrade to the latest version but something is going wrong. During the upgrade I am getting an error/s : I am upgrading from 4.68 and all the System Requirements were showing Green OK...
View ArticleHow to: Add a custom field to the Ticket General Properties bar
We are looking to have a custom field be added to the General Tickets Properties bar (green bar when viewing ticket). We are trying to speed up productivity but have required custom fields in the EDIT...
View Articlekayako 4.70.0 on RHEL with apache 2.4, php 5.4 on AWS ec2 instance
I have installed kayako 4.70.0 on an AWS ec2 "medium" elastic compute node. I've installed "stock" RedHat RHEL 7.1 and then apache2 and php from Amazon's yum repositories. The database is a mysql RDS...
View ArticleHELP! - Custom Tweaks not working for v4.75 of download
I upgraded to version 4.75 of download and just tried to install the latest version of Custom Tweaks and it says it does not work with v4.75, only 4.73. All of my sites are now broken!
View ArticleActive Directory user groups mapping
Hello Team , Is there a way to map the users, groups and departments in Kayako. I have security groups for every customer in AD and i need Kayako to get the groups automatically.
View ArticleUpgrade from 4.59 to 4.7 - disregard
Running through the upgrade process fails at what appears to be the template stage. The page just goes blank aside from the top black bar. The log file shows the following. Any ideas what is causing it...
View Articleautomatic upgrade of classic hangs at localization
Hi I am attempting an upgrade from 4.64.1 to 4.75 and everything is good except it just stops doing anything on the localization screen. I have a perfect php.ini file, no errors during the install, I...
View ArticleBug in Email Queues requiring TLS
__apps\parser\models\EmailQueue\class.SWIFT_EmailQueue.php In the function GetIMAPArgument, you'll notice the TLS arguments return the SSL options, not TLS options. This means that while you may have...
View Articlemb_internal_encoding()
Hello During installation version 4.67.0 this error Fatal error: Call to undefined function mb_internal_encoding() in /home/best123hosting/public_html/support/__swift/swift.php on line 86 How resolve?
View ArticleSWIFT_Log
Saw this error Fatal error: Class 'SWIFT_Log' not found in /home/best123hosting/public_html/support/__swift/library/Exception/class.SWIFT_Exception.php on line 266 Why?
View Articleupdate to 4.64 frozen to Automatic Upgrade
Hi, I try to upgrade at 4.64 but after the 3° step when do the automatic upgrade the system froze... Hi see App: core (Page 1 of 1) (ok) Processing App: core and the button "please wait" is blanck, I...
View ArticleUnable to send outbound mail using Office 365
The helpdesk is unable to send mail out. I have configured these settings. View attachment 4941 The result is the error message: View attachment 4942 I have changed the password of the account from the...
View ArticleCustom Fields in E-mail notifications
Hi everybody. I've created a new custom field (Order number), it works fine when user submits a ticket on the site and displays fine in the helpdesk. But in the e-mail notification there is no sign of...
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