Hi everybody.
I've created a new custom field (Order number), it works fine when user submits a ticket on the site and displays fine in the helpdesk.
But in the e-mail notification there is no sign of it, so you can't really tell what's ORDER number is unless you open up helpdesk and check there.
How can I do proper integration of custom field into email notifications sent to user & staff ?
I've created a new custom field (Order number), it works fine when user submits a ticket on the site and displays fine in the helpdesk.
But in the e-mail notification there is no sign of it, so you can't really tell what's ORDER number is unless you open up helpdesk and check there.
How can I do proper integration of custom field into email notifications sent to user & staff ?