Moving Kayako
Hi all, I'm moving our help desk to a new server in preparation for updating. getting the following error when I try to connect...
View ArticleUpgrading Kayako
I've created a new server for out Kayako copied the data and helpdesk over and got that working ok (thanks for your help) Ran the upgrade to the latest version - and that appears to run ok. So now I...
View ArticleCan't open Kayako after moving to CentOS7 Nginx
Hi all, We've been having speed issues on our current setup (CentOS 6.7, Apache 2.2.15, PHP 5.5.32, MySQL v5.1.73) and I was having issues installing Xcache (I believe due to the version of PHP or more...
View ArticleKayako tweaks for improved performance
Hello Everyone, as i didn't find a proper thread or document around on how to tweak kayako database to perform fast full text searches while using innodb, i would like to post our configuration changes...
View ArticleImporting Users
Hi everyone. we are currently deploying kayako in a school based enviroment. one of the challenges we are facing at the moment is logging student issues. Basically students come to a helpdesk...
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Integrate Kayako and site
Hello! We have a form for registration tickets on our website. How could we integrate our form and Kayako? For example, form's field "login" = customfield 'login' in Kayako. Is it possible? Presently...
View ArticleNew Tickets Being Assigned to Creating User
Hi Chaps, After updating our helpdesk to the latest version ALL faults are being assigned to the user who created it. Any ideas how to stop this ? The option in Views/Options for ALL views...
View ArticleBlank onsite link remaining after upgrade
After upgrading my test-environment from 4.71.1 to 4.73.3 onsite is still available as an empty link in admin settings. How can I remove that?
View ArticleKayako Upgrade to 4.73.3 could crash MySQL
We tried to upgrade from Kayako 4.71 to 4.73.3 and found that with the introduction of FULLTEXT search in Kayako 4.72 onwards a MySQL bug (which seems to affect all versions of MySQL and will only be...
View ArticleLogin form has incorrect redirect
I am trying to configure a dev environment so I can test upgrades and other operations before pushing it to my production site and nail down disaster recovery procedure to get it up and going quick. I...
View ArticleSetting up new email queue - "Missing fields" error
Settings are as followed: Queue type:Tickets Mailbox type:IMAPSSL Queue template group:Default Email queue is enabled:Yes Port number:993 Leave email on the server after fetching:No Use the same...
View ArticleSecurity risk for the attachments
Just noticed one vulnerability regarding the attachments we add in the helpdesk One of our tech friend noticed this and informed us about the same. Please close the __swift folder and __swift/files...
View ArticleI want to upgrade Kayako Fusion from 4.71.1 to 4.73.3 but..
Hi guys, I am running Kayako Fusion 4.71.1 on Windows 2008 R2 server, PHP 5.6.22, and MySQL 5.1.53 running on the same box. I want to upgrade Kayako Fusion to version 4.73.3 and I am afraid that it...
View ArticleLDAP Auth for Employees but Kayako Registration for Customers
Hello all, We currently use Kayako for our IT Helpdesk to support our internal staff. Currently we use the suggested LDAP php config in order to authenticate both staff and user roles. What we're...
View ArticleChange SLA Plan when changing Ticket Status
Hi All, I am trying to setup SLA Plan that change according to Ticket Status. There are few status in the helpdesk, Only "Open" status will have "reply due" and other status will then have different...
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Installation and download
Hello, I'm new here, I would like a link to download the latest version and any supporting material to install? Can anybody help me
View ArticleArray The used table type doesn't support FULLTEXT indexes
Hey, I setup a new CentOS7 server and am trying to install Kayako Case latest version, but during installation I get the following error: Creating index: idxft_ticketnotes for table: swticketnotes...
View Articleclass.SWIFT_TicketEmailParser.php - auto add a note to every new email
Hi, Is it possible to create automatic note for every new incoming email (ticket), best place would be "class.SWIFT_TicketEmailParser.php" I would like to add short text info and in new line link to...
View ArticleBlank page after MySQL upgrade
Hi guys, I am running Kayako Fusion 4.71.1 on Windows 2008 R2 server, PHP 5.6.22, and MySQL 5.1.53 running on the same box. I upgrade MySQL from 5.1.53 to 5.5.5. When I visit my site, I got white blank...
View ArticleMigrating from Download back to Ondemand
Is it possible to have some staff on the Download version and others in the cloud OnDemand? If we want to move all users from Download to OnDemand what's the migration like?
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