We tried to upgrade from Kayako 4.71 to 4.73.3 and found that with the introduction of FULLTEXT search in Kayako 4.72 onwards a MySQL bug (which seems to affect all versions of MySQL and will only be fixed in MySQL 5.6.31 and 5.7.13 - http://bugs.mysql.com/bug.php?id=81387&thanks=2¬ify=67) results in a crash of the MySQL server if your swtickets or swticketposts table contains more than 1m records.
There is no workaround for this other than waiting for a MySQL upgrade. Despite...
Kayako Upgrade to 4.73.3 could crash MySQL
There is no workaround for this other than waiting for a MySQL upgrade. Despite...
Kayako Upgrade to 4.73.3 could crash MySQL