Issues after 4.72 upgrade -Slow or no Search results and MSG, EML attachment...
Good Evening, I just upgraded from 4.6 to 4.72. I ensured I met all the requirements however I'm still using the minimum php version of 5.4 as documented on your wiki due to some other restraints I...
View ArticleSilent installation
I am trying to perform a silent installation of 4.72.1 as part of a automatic vagrant deployment. This is being delivered for myself and one other developer in order to create an automatic sandbox...
View ArticleClosing tickets very slow after moving Kayako to Server 2012/IIS
After moving Kayoko from Linux to Server 2012/IIS we find that tickets close very slowly sometimes and on other occasions the window "freezes" altogether. If we then refresh the window we see that the...
View ArticleEmail Parser- Need to fetch only new mails
Hi People , I am in the process of setting up a mail box with the email parser. I noticed that we have a historical data of mails above 40,000. When i setup this mail box in Kayako, it fetches all...
View ArticlePHP 7
We're looking to build a new server and wanted to upgrade our PHP version to 7, was wondering when you think Fusion will be able to support PHP7. Are we looking 2016, early in the year, way down the road?
View ArticleHow do I 'turn on' feature for users to create tickets via Support Centre?
At this point we've been using Kayako purely as our internal staff helpdesk system. Everything is done via email. The clients(users) send us an email with their issue which automatically creates a...
View ArticleFollow ups don't work
Hi Dears We've started having some kinds of weird problems from two days ago with our follow ups. When someone creates follow-ups for cases to open nothing is happening . Only the time increases. It is...
View ArticleAuto Assigning Tickets
Hi, I've been reading auto assigning tickets, and have came to conclusion that is not currently possible? Is this true? We are looking to move from our current support system to Kayako - but we need to...
View ArticleConfirming 4.72 will NOT work with mysql/mariadb 5.5?
Based on the server requirements doc, it appears Kayako no longer runs on the version of MySQL/Mariadb that comes with RHEL 7, which would be MariaDB 5.5. It seems odd that an enterprise application...
View ArticleUnable to connect to Database - localhost
Hello, I am trying to set up Kayako on localhost, because we do not want to develop on production. I have downloaded the files from the server where Kayako is installed but I get this error "User Error...
View Articlenot reopen closed ticket on email reply
Hi, when I close a ticket but a user then replies, Kayako currently re-opens the ticket. Can I change this so that the user who sent the mail gets a reply instead that the ticket is closed any they...
View ArticleEmail Conversation Thread Broken in Gmail
We use Gmail (Google Apps) internally and I am sure a lot of our customers do as well. Our threads in Gmail are broken when we do a reply to a ticket. Steps to reproduce issue: Create new ticket and...
View ArticleTicket List Empty (multiple errors) after upgrading to 4.73.1
Normal update process like before, go to Staff CP and ticket list is empty. Tried clearing the cache both from the admin and server directly, same problems, multiple errors showing in the Admin: PHP 10...
View ArticleUpgrade problems since 4.73
Hi, I have yesterday upgrade and now when i want to see history mails from users then i see a header and blank page. I get the follow error. Undefined index: _executeSegment...
View ArticleSupport for multiple SMTP accounts?
I see that with mail queues there's support for multiple pop accounts (via having different mail queues)... but I don't see any way to have multiple SMTP accounts. We use gmail for our mail hosting and...
View Articlehttp 500 internal server error on Windows server 2012 r2
Hi. I'm trying to install Kayako on a fresh windows server 2012 r2. I have been using WEB platform Installer 5.0. I have followed the server requirements documentation and installed php 5.6.16 and...
View ArticleEmail queue: some fetch, some don't
I used self-hosted version of Kayako and my situation is following: - every thing worked fine last week, with about 10 mail queue, no problem, tickets were created and updated with mails sent to those...
View ArticleExporting from TeamDymanix to Kayako
Does anyone know a way to export from TeamDyamix to Kayako?
View ArticleRemoving Support and Ticket URLs
Is this thread still the most relevant and accurate method of removing auto-generated URLs in tickets? http://forums.kayako.com/threads/removing-links-to-kayako-in-emails.32724/ Thanks
View Articlenginx rewrites?
Hey there, I was reading through http://forums.kayako.com/threads/seo-friendly-urls.24258/page-4 and thought it was kinda a shame no one had posted a nginx config (there was tons of Apache, and even...
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