Hi,
I've been reading auto assigning tickets, and have came to conclusion that is not currently possible? Is this true?
We are looking to move from our current support system to Kayako - but we need to be able to auto assign tickets to department staff,
If anyone could shed some light on this I would greatly appreciate it,
Many thanks
I've been reading auto assigning tickets, and have came to conclusion that is not currently possible? Is this true?
We are looking to move from our current support system to Kayako - but we need to be able to auto assign tickets to department staff,
If anyone could shed some light on this I would greatly appreciate it,
Many thanks