Stop Parser from Processing Rules if NOT a new ticket?
Hello, I have a post-parser rule that looks for keywords in the subject line and routes it t a specific department with a specific status. It seems to work well but I only want it to execute against...
View ArticleUpgrade help
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View ArticleHow to install this office plugin for kayako?
I really want the following "app" or "plugin" to work: https://store.office.com/app.aspx?a...NL&appredirect=false&s=1&auth=1&nf=1&fromAR=3 But i don't have an 365 account. Anyone...
View ArticleMySQL 5.7 support
Oracle recently released MySQL 5.7 for general availability. They are claiming up to 3X faster query execution as compared to MySQL 5.6. That's a compelling reason to upgrade my company's Kayako Fusion...
View ArticleKayako on OpenSUSE installed but won't run
Hey guys, I just installed Kayako to an OpenSUSE Tumbleweed box and after installation it won't show anything, Apache error_log shows this: [php5:error] [pid 5698] [client ::1:56800] PHP Fatal error:...
View ArticleUpgrades failing/hanging
Hi, The attempted upgrades from version 4.55.0.3320 to 4.71.2.8237 have failed after hanging (never finishing), although no errors were shown during the process, just reporting the DB version has...
View ArticleTicket Notifications
Hey guys, How can I setup kayako to send email notifications when tickets are created depending on the department, for example if a ticket for Support was created send an email to the main support...
View ArticleHow to assign ticket type as a ticket subject?
Hi all, I want to simplify and standardize the ticket submission process for my agents. So, I want to hide subject line and assign ticket type as a ticket subject. Is there any way to make this happen?...
View ArticleAdapting "ticketdetaildescription" depending on the Dept chosen by user
Hi there, Help... I'm not at all a software engineer but I'm alone to install/maintain/customize my HP... I work with Kayako Case ver. 4.68.1 What we would like to do now is to adapt the...
View ArticleError during upgrade to the latest version
Current version: 4.70.2 Latest version: 4.71.2 Hi, I reuploaded files, updated config file with the correct table prefix & db details. Here are the errors I have: Notice Use of undefined constant...
View ArticleIdentifying current version
Hi guys. I've just been assigned to move a client's support site to a new server and I'm new to this software. The support site is not working on the new server. The hosting support says that the...
View ArticleWhere are you hosting your site?
We're looking to migrate from Host Gator for a number of reasons and wondering where others are hosting? We're on a shared server right now and they can't meet the system requirements to run the...
View ArticleImporting organization
Hello everyone! New to Kayako, I was wondering if anyone had bulk imported organizations and how? In our current system we have over 3500+ organizations, I can export the data to csv, but wondered if...
View ArticleWorkflow
Hi , Currently using Kayako download ver ( 4.69.0 ) and looking to setup an automated workflow prototype which is capable of sending automatic reminders to recipients based on some SLA rules in case...
View ArticleHow do I upgrade?
I looked and could not find instructions anywhere. I was running 4.60.0.3971 and just uploaded the new files. I went to mysite.com/setup/index.php. That gives me server error 500. I go to my staff or...
View Articleemail parser -restricting the auto response mails
Hi , I am setting up the email parser for a existing mailbox which has 1000's of mails. While configuring, I realized that Kayako email parser fetches all the older mails. Two things happened 1. Once...
View Article"A task is still being executed..." when rebuilding Search Index
Hi All, I upgraded form 4.6.something to 4.72's latest release. I followed all the instructions in the Upgrade wiki and I then I decided to "Rebuild Search Index" in the admin CP. It has reached 100%...
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