Ticket Notifications

Hey guys,

How can I setup kayako to send email notifications when tickets are created depending on the department, for example if a ticket for Support was created send an email to the main support account, if it was for the sales department, email to main sales account, etc.

I tried setting up notifications to each staff account and they (notifications) appeared in all staff notifications, I know I did it long ago, I just can't remember how.

Thanks,