Rebuilding Ticket Properties takes up the entire memory
I'm running the rebuild in batches of 10: Code: $ php ./console/index.php /Tickets/RebuildIndex/Properties/ ============================== Rebuild Ticket Properties ============================== Total...
View ArticleUpgrading Resolve from 4.57.1.3610
I want to upgrade my Resolve from 4.57.1.3610 to the current version. Please guide me.
View ArticleStaff email replies
Hi all, I'm currently in the process of finalizing testing before me make the switch to a new server running 4.70.2 and I've noticed something odd. I've always been under the impression that staff...
View Article4.70 upgrade issue
Hi, get following error while upgrade to 4.70.0: Code: Fatal error: Call to a member function Get() on a non-object in /var/www/__swift/models/Settings/class.SWIFT_Settings.php on line 53 What could it...
View ArticleWindows 2008 sp2
Hi guys, Just a quick one hopefully. We currently have our help desk in house on a windows 2008 server running sp1. I want to update this to sp2 as the server needs to have some extra stuff put on it...
View ArticleUpgrade script says PHP version isn't high enough
We upgraded our server to 5.4.43 yesterday, but when I run the upgrade script, it's saying we aren't running 5.4 or higher. Do I need to tweak something anywhere else?
View ArticleQuestions after database review in upgrade diagnostics
Do I need to be worried about any of this or will the proper tables be added/modified/etc when I run the upgrade. Going to 4.71.1 from 4.64.0.4743. View attachment 4685 View attachment 4686
View ArticleError on user login
Hello, we have upgraded our kayako to Version 4.63.0.4536, but now the user login is not working anymore - i always get the error: We encountered a problem (cross-site request forgery detected); please...
View Articlekayako fetch same 1st email again and only it.
when we run: http://supportURL/cron/index.php?/Parser/ParserMinute/POP3IMAP we see this: Running parser for Queue ID '2': support@domain.com and then only the 1st email in the mailbox is being fetched...
View ArticleReopen ticket when user replies via email
Kayako for me, is setup so that when a staff member replies to a ticket, it automatically changes to closed. If the user replies via Kayako, the ticket will automatically reopen, but if they reply via...
View ArticleIncluding the original message in staff replies
Is there a way to configure Kayako (v4) to include the entire message thread in staff replies? We have situations where a customer may submit 2-3 tickets on various topics, and we'll send a response to...
View ArticleUpgrade / Installation Issue 4.70
I have attempted to upgrade from 4.68 to 4.70... however no matter if I upgrade or do a fresh install I keep getting the following error: Cannot modify header information - headers already sent by...
View ArticleErrors after upgrade to 4.71.1
After upgrading to 4.71.1 I get a lot of errormessages and they are all connected to: Uncaught Exception: AutoExecute Query: AutoExecute Query: INSERT swsearchindex (array...... Please help me out...
View ArticleMariaDB
Hi, Has anyone done any testing of Fusion running on MariaDB? Apparently it's a drop in replacement. There's been a bit of backlash lately regarding MySQL and Oracle. What are Kayako's thoughts on...
View ArticleImport users from CSV file
Does anyone have a script to import users from a csv file into Kayako 4 either via the admin console or directly into MySQL? Fields will probably be first name, last name, email address, password? If...
View ArticleWhats Missing ...
Hi chaps, Since we upgraded our helpdesk in the admin panel the top option in settings/general is white out Can't click on it either. Chris
View Articlerhel 7 + nginx + kayako 4.71.0
I'd like to swap my apache2 webserver for nginx 1.6.3. What configuration must I do to hook it up to kayako, e.g. php-fpm etc? Looking for a checklist. Ty.
View ArticleWidget: Open in new window
I have a custom widget that links to an external site (essentially it's a billing system) when the client clicks the link, it takes them off the support suite and onto the external site. As Widgets...
View ArticleRecommended mysql configuration for this machine
The database is currently around 18 GB in size. We are running our database on a machine with the following specs: CPU cores: 4 RAM: 48 GB What should we set in our my.cnf so we can get the best...
View Articlekayako 4.70.0 on RHEL with apache 2.4, php 5.4 on AWS ec2 instance
I have installed kayako 4.70.0 on an AWS ec2 "medium" elastic compute node. I've installed "stock" RedHat RHEL 7.1 and then apache2 and php from Amazon's yum repositories. The database is a mysql RDS...
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