Kayako CRON + Protection Questions...
First of all I'd like to completely protect my Kayako installation from external access, e.g. protect __swift directory and all other directories containing sensitive data. There is some usage of...
View ArticleCommunity Survey: satisfied with Kayako Fusion upgrade process?
I recently had a rough time upgrading a "downloaded" installation of Kayako Fusion 4.64 to 4.70.2 on Windows. Part of the challenge was an Upgrade process that apparently stalled, with no assurance...
View ArticleUndefined index: ticket notes
We went from 4.61 to 4.70.2 a week ago. Since that time, our staff are losing a huge amount of their work day from typing long notes, hitting submit, only to lose all of their work with this error:...
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Requirements to installation - Apache error.
Good morning Dears I have a problem in the installation, as follows below, along image. Apach mod_rewrite module We recomend to install this module to have SEO friendly front-end interface = Undefined...
View Article4.71 install - ALL templates and phrases out of date
Reported this before, has happened the past several updates. This time I downloaded your file to my Mac, extracted, then uploaded. 80 templates out of date, all phrases out of date. Do you guys do any...
View Articleafter latest update, error on create ticket event as staff
When i try to create a ticket "as user" i got the following error : this just started after the latest update (23 of may) Uncaught Exception Failed to load Template Group ID: 0 in...
View Article4.71 scrfeenshot
Hi. Could you please send screenshots of 4.71. Is it any different UI wise for staff users? Or is it 100% same, but screensize adaptive PS Any news of revamping the UI?
View ArticleAlternate template for User Submitted Tickets?
I would like to know if there is the functionality, and if so please direct me to where I would find the info on... When a user goes to the self service page and selects "Submit a ticket", when it goes...
View ArticleError When Upgrading
After completing all steps for an upgrade and finally getting to the setup step, I get the following error on the setup page: The website cannot display the page HTTP 500 Most likely causes: The...
View ArticleWHMCS Integration Broken
Hello, We recently upgraded to WHMCS v6 which is a great upgrade and offers a completely responsive layout as well as invoicing and billing system. However this has broken the WHMCS / Kayako...
View Articleinstallation error clean install
Hi, I am installing kayako version 4.63.2.4559 clean install and getting this error. I am running php version 5.4 What do i need to do..thanks Code: Uncaught Exception AutoExecute Query: AutoExecute...
View Articleemail parser exchange 2013?
I'm trying to setup the email parser on the kayako helpdesk build 4.68.1. Can someone tell me if this is correct; Email Queue Add: support@domain.com Mailbox Type: POP3 Mailserver Hostname:...
View ArticleUpdate Kayako by bash script
Hello. Is anynody have bash script that can by used to update existing Kayako instance? I'm using turnkeylinux lampp and able to install and run successfully kayako by this script...
View Article4.71 - Option to send both HTML and plain text email simultaneously.
Can you put a little more effort into your release notes other than JIRA generated cases resolved? Maybe some graphics on where things changed, detail on where new settings are, etc? Please explain...
View ArticleEmail queue: some fetch, some don't
I used self-hosted version of Kayako and my situation is following: - every thing worked fine last week, with about 10 mail queue, no problem, tickets were created and updated with mails sent to those...
View ArticleCodecomparison software
Hi. I wonder what you are using to compare kayako-code between versions. Right now I am using code compare (the free version) https://www.devart.com/codecompare/ and I have been using winmerge before....
View ArticleSetup Single Sign-On IMAP or POP
I would like to to be able to do single sign using IMAP or POP to authenticate against. I don't want to give any more outside machines than our MailServer access to our LDAP. Is there a way to do this?...
View ArticleDatabase went puke
Long story short, our database had to be deleted and there was no backup. Since I still have all of the files in swift/files is there ANY way to open them? I tried uploading a file to a ticket and then...
View ArticleUnified Search Returning Limited Results
Hi All, I just upgraded to the latest version with Unified Search (Kayako Fusion 4.40.986). I had a version without unified search so I was looking forward to this upgrade. The problem is, after the...
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