Hi everyone. we are currently deploying kayako in a school based enviroment. one of the challenges we are facing at the moment is logging student issues. Basically students come to a helpdesk physically and log their jobs.
Each time this happens, we have to manually create / add the user in. this is very time consuming. what we would love to be able to do is a csv import of all staff and students into kayako. And be able to update the list as new students and staff come and go.
In terms...
Importing Users
Each time this happens, we have to manually create / add the user in. this is very time consuming. what we would love to be able to do is a csv import of all staff and students into kayako. And be able to update the list as new students and staff come and go.
In terms...
Importing Users