Seems to be hanging on Processing App: core
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4.66 Upgrade Stalled
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Stop Parser from Processing Rules if NOT a new ticket?
Hello,
I have a post-parser rule that looks for keywords in the subject line and routes it t a specific department with a specific status. It seems to work well but I only want it to execute against new tickets only.
This is because after a new ticket is processed by the rule, a staff member may change its department while working on the ticket. If a user replies to it again, the post-parser rule automatically moves it back to the the department and status defined in the parser rule since...
Stop Parser from Processing Rules if NOT a new ticket?
I have a post-parser rule that looks for keywords in the subject line and routes it t a specific department with a specific status. It seems to work well but I only want it to execute against new tickets only.
This is because after a new ticket is processed by the rule, a staff member may change its department while working on the ticket. If a user replies to it again, the post-parser rule automatically moves it back to the the department and status defined in the parser rule since...
Stop Parser from Processing Rules if NOT a new ticket?
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Upgrade help
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Jesus Christ Died for you on a cross.
When you ask Him. He will give you eternal life and heal your body.
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How to install this office plugin for kayako?
I really want the following "app" or "plugin" to work:
https://store.office.com/app.aspx?a...NL&appredirect=false&s=1&auth=1&nf=1&fromAR=3
But i don't have an 365 account. Anyone knows how to install this in Outlook 2016 ?
I can't seem to download it and later on install it. It always asks for 365 account.
Anyone else tried this?
kind regards,
ZZ.
https://store.office.com/app.aspx?a...NL&appredirect=false&s=1&auth=1&nf=1&fromAR=3
But i don't have an 365 account. Anyone knows how to install this in Outlook 2016 ?
I can't seem to download it and later on install it. It always asks for 365 account.
Anyone else tried this?
kind regards,
ZZ.
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PHP 5.6
Will Kayako work with PHP 5.6? I see that 5.4 or later is required.
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MySQL 5.7 support
Oracle recently released MySQL 5.7 for general availability. They are claiming up to 3X faster query execution as compared to MySQL 5.6. That's a compelling reason to upgrade my company's Kayako Fusion 4.70.2 installation to this newest version of MySQL.
The Kayako Installation and Upgrade Guide recommends using the latest stable verison of MySQL, which is now 5.7. But this new...
MySQL 5.7 support
The Kayako Installation and Upgrade Guide recommends using the latest stable verison of MySQL, which is now 5.7. But this new...
MySQL 5.7 support
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Kayako on OpenSUSE installed but won't run
Hey guys,
I just installed Kayako to an OpenSUSE Tumbleweed box and after installation it won't show anything, Apache error_log shows this:
[php5:error] [pid 5698] [client ::1:56800] PHP Fatal error: Uncaught exception 'SWIFT_Exception' with message 'Invalid data provided' in /srv/www/htdocs/kayako/__swift/library/Log/class.SWIFT_Log.php:531\nStack trace:\n#0 /srv/www/htdocs/kayako/__swift/library/Exception/class.SWIFT_Exception.php(265): SWIFT_Log->Log('Warning\\nRouter:...')\n#1...
Kayako on OpenSUSE installed but won't run
I just installed Kayako to an OpenSUSE Tumbleweed box and after installation it won't show anything, Apache error_log shows this:
[php5:error] [pid 5698] [client ::1:56800] PHP Fatal error: Uncaught exception 'SWIFT_Exception' with message 'Invalid data provided' in /srv/www/htdocs/kayako/__swift/library/Log/class.SWIFT_Log.php:531\nStack trace:\n#0 /srv/www/htdocs/kayako/__swift/library/Exception/class.SWIFT_Exception.php(265): SWIFT_Log->Log('Warning\\nRouter:...')\n#1...
Kayako on OpenSUSE installed but won't run
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Upgrades failing/hanging
Hi,
The attempted upgrades from version 4.55.0.3320 to 4.71.2.8237 have failed after hanging (never finishing), although no errors were shown during the process, just reporting the DB version has stayed the same and is conflicting with the app version, after login. PHP is upgraded to 5.6.
Also, when trying to upgrade the 3rd time around, and after setting the key as required, the application did not respond anymore (the setup could not be launched, causing the blank page and 500 errors).
Is...
Upgrades failing/hanging
The attempted upgrades from version 4.55.0.3320 to 4.71.2.8237 have failed after hanging (never finishing), although no errors were shown during the process, just reporting the DB version has stayed the same and is conflicting with the app version, after login. PHP is upgraded to 5.6.
Also, when trying to upgrade the 3rd time around, and after setting the key as required, the application did not respond anymore (the setup could not be launched, causing the blank page and 500 errors).
Is...
Upgrades failing/hanging
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Ticket Notifications
Hey guys,
How can I setup kayako to send email notifications when tickets are created depending on the department, for example if a ticket for Support was created send an email to the main support account, if it was for the sales department, email to main sales account, etc.
I tried setting up notifications to each staff account and they (notifications) appeared in all staff notifications, I know I did it long ago, I just can't remember how.
Thanks,
How can I setup kayako to send email notifications when tickets are created depending on the department, for example if a ticket for Support was created send an email to the main support account, if it was for the sales department, email to main sales account, etc.
I tried setting up notifications to each staff account and they (notifications) appeared in all staff notifications, I know I did it long ago, I just can't remember how.
Thanks,
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How to assign ticket type as a ticket subject?
Hi all,
I want to simplify and standardize the ticket submission process for my agents. So, I want to hide subject line and assign ticket type as a ticket subject.
Is there any way to make this happen?
Serdar
I want to simplify and standardize the ticket submission process for my agents. So, I want to hide subject line and assign ticket type as a ticket subject.
Is there any way to make this happen?
Serdar
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Adapting "ticketdetaildescription" depending on the Dept chosen by user
Hi there,
Help... I'm not at all a software engineer but I'm alone to install/maintain/customize my HP...
I work with Kayako Case ver. 4.68.1
What we would like to do now is to adapt the submitticket_form in order to be able to display different text depending on the department chosen by the user eg :
Department = Questions et Demande...
Adapting "ticketdetaildescription" depending on the Dept chosen by user
Help... I'm not at all a software engineer but I'm alone to install/maintain/customize my HP...
I work with Kayako Case ver. 4.68.1
What we would like to do now is to adapt the submitticket_form in order to be able to display different text depending on the department chosen by the user eg :
Department = Questions et Demande...
Adapting "ticketdetaildescription" depending on the Dept chosen by user
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Error during upgrade to the latest version
Current version: 4.70.2
Latest version: 4.71.2
Hi,
I reuploaded files, updated config file with the correct table prefix & db details.
Here are the errors I have:
Notice
Use of undefined constant APP_ONSITE - assumed 'APP_ONSITE' (./__apps/onsite/config/class.SWIFT_SetupDatabase_onsite.php:36)
Invalid data provided in ./__swift/library/Setup/class.SWIFT_SetupDatabase.php:112
#1 File: ./__apps/onsite/config/class.SWIFT_SetupDatabase_onsite.php Line: 36 Function:...
Error during upgrade to the latest version
Latest version: 4.71.2
Hi,
I reuploaded files, updated config file with the correct table prefix & db details.
Here are the errors I have:
Notice
Use of undefined constant APP_ONSITE - assumed 'APP_ONSITE' (./__apps/onsite/config/class.SWIFT_SetupDatabase_onsite.php:36)
Invalid data provided in ./__swift/library/Setup/class.SWIFT_SetupDatabase.php:112
#1 File: ./__apps/onsite/config/class.SWIFT_SetupDatabase_onsite.php Line: 36 Function:...
Error during upgrade to the latest version
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Identifying current version
Hi guys.
I've just been assigned to move a client's support site to a new server and I'm new to this software.
The support site is not working on the new server. The hosting support says that the current version is not set up for PHP 5.5, but PHP 5.2 (which is the old server) and they are recommending that we upgrade the support software.
Can you tell me how I find out which version is currently set up on the site?
Any help would be appreciated.
Thanks.
I've just been assigned to move a client's support site to a new server and I'm new to this software.
The support site is not working on the new server. The hosting support says that the current version is not set up for PHP 5.5, but PHP 5.2 (which is the old server) and they are recommending that we upgrade the support software.
Can you tell me how I find out which version is currently set up on the site?
Any help would be appreciated.
Thanks.
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Where are you hosting your site?
We're looking to migrate from Host Gator for a number of reasons and wondering where others are hosting? We're on a shared server right now and they can't meet the system requirements to run the upgrade script anymore. We're looking at possibly moving to a Managed VPS or dedicated server. What do you guys recommend?
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Importing organization
Hello everyone!
New to Kayako, I was wondering if anyone had bulk imported organizations and how?
In our current system we have over 3500+ organizations, I can export the data to csv, but wondered if anyone has any suggestions to import the csv into kayako?
csv output is,
Account,Email,Phone,Fax,Website,Timezone,City,Door...
Importing organization
New to Kayako, I was wondering if anyone had bulk imported organizations and how?
In our current system we have over 3500+ organizations, I can export the data to csv, but wondered if anyone has any suggestions to import the csv into kayako?
csv output is,
Account,Email,Phone,Fax,Website,Timezone,City,Door...
Importing organization
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Workflow
Hi ,
Currently using Kayako download ver ( 4.69.0 ) and looking to setup an automated workflow prototype which is capable of sending automatic reminders to recipients based on some SLA rules in case the recipient does not respond and if the ticket is not closed.
Example
1. Reminder1 :Send an email to recipient/s after 5 days of sending a mail to the recipient
2. Reminder2 :Resend a mail to recipient/s if we do not receive a response for Reminder1 after 3 days of sending reminder1 or after...
Workflow
Currently using Kayako download ver ( 4.69.0 ) and looking to setup an automated workflow prototype which is capable of sending automatic reminders to recipients based on some SLA rules in case the recipient does not respond and if the ticket is not closed.
Example
1. Reminder1 :Send an email to recipient/s after 5 days of sending a mail to the recipient
2. Reminder2 :Resend a mail to recipient/s if we do not receive a response for Reminder1 after 3 days of sending reminder1 or after...
Workflow
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PHP 5.6
Will Kayako work with PHP 5.6? I see that 5.4 or later is required.
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How do I upgrade?
I looked and could not find instructions anywhere.
I was running 4.60.0.3971 and just uploaded the new files.
I went to mysite.com/setup/index.php. That gives me server error 500.
I go to my staff or admin directory, that says to go to https://my.kayako.com, but I can't see instructions there. Then the admin page told me to delete the setup directory, so I did. Then it said my files don't match my database.
It would have been great if instructions could have been included in...
How do I upgrade?
I was running 4.60.0.3971 and just uploaded the new files.
I went to mysite.com/setup/index.php. That gives me server error 500.
I go to my staff or admin directory, that says to go to https://my.kayako.com, but I can't see instructions there. Then the admin page told me to delete the setup directory, so I did. Then it said my files don't match my database.
It would have been great if instructions could have been included in...
How do I upgrade?
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email parser -restricting the auto response mails
Hi ,
I am setting up the email parser for a existing mailbox which has 1000's of mails. While configuring, I realized that Kayako email parser fetches all the older mails. Two things happened
1. Once imported, the application seems to send an automatic mail to the original email sender "Welcome to Marcura helpdesk" with login credentials to view the status of the ticket.
2. On closing the ticket , it also sends a follow up mail with an option to answer a survey. This I was able to turn off...
email parser -restricting the auto response mails
I am setting up the email parser for a existing mailbox which has 1000's of mails. While configuring, I realized that Kayako email parser fetches all the older mails. Two things happened
1. Once imported, the application seems to send an automatic mail to the original email sender "Welcome to Marcura helpdesk" with login credentials to view the status of the ticket.
2. On closing the ticket , it also sends a follow up mail with an option to answer a survey. This I was able to turn off...
email parser -restricting the auto response mails
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"A task is still being executed..." when rebuilding Search Index
Hi All,
I upgraded form 4.6.something to 4.72's latest release. I followed all the instructions in the Upgrade wiki and I then I decided to "Rebuild Search Index" in the admin CP. It has reached 100% and has stayed there for the last 30 minutes now. The "Time elapsed" field is no longer increment but whenever I click to on a different option in the control panel I get the message of "A task is still being executed. If you leave this page it will cancel. Do you wish to continue?"
How long...
"A task is still being executed..." when rebuilding Search Index
I upgraded form 4.6.something to 4.72's latest release. I followed all the instructions in the Upgrade wiki and I then I decided to "Rebuild Search Index" in the admin CP. It has reached 100% and has stayed there for the last 30 minutes now. The "Time elapsed" field is no longer increment but whenever I click to on a different option in the control panel I get the message of "A task is still being executed. If you leave this page it will cancel. Do you wish to continue?"
How long...
"A task is still being executed..." when rebuilding Search Index
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